Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or U.S. federal holidays will be processed on the next business day. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Times (USA)

Option	Delivery Time	Cost
Free Shipping	7–10 business days	FREE
Express Shipping	4–7 business days	$14.90

Delivery times are estimates and may vary due to weather conditions, carrier delays, high-volume periods, or other unforeseen circumstances. Delivery time begins after the order has shipped.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. If you do not receive tracking information within 5 business days of shipment confirmation, please contact us at: support@refinedclub.com

Wrong Address or Missed Delivery

RefinedClub is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an address issue, we will contact you to arrange reshipment. Additional shipping fees may apply.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us immediately at support@refinedclub.com. We will assist you in filing a claim with the carrier and provide the best possible solution, which may include a replacement or refund.

Changes to This Policy

RefinedClub reserves the right to update or modify this Shipping Policy at any time. The most current version will always be available on this page.

 

4. Contact Information

We’re here to help! Whether you have questions about your order, sizing, shipping, returns, or anything else — our team is ready to assist you.

Email Support

For all customer support inquiries: support@refinedclub.com

Our support team typically replies within 24–48 business hours.

Customer Support Hours

•       Monday to Friday: 9:00 AM – 6:00 PM (EST)

•       Saturday & Sunday: Closed

Messages received outside these hours will be answered on the next business day.

Order & Shipping Questions

If your message is related to an existing order, please include:

•       Full name

•       Order number (e.g., RC-12345)

•       Email address used at checkout

Mailing Address (Correspondence Only)

RefinedClub Customer Service Department 1209 Mountain Road Place NE, STE R Albuquerque, NM 87110, United States

Note: Returns or exchanges should only be sent to the address provided by our support team after your request has been approved. Packages sent without prior authorization may not be processed.

Social Media

Stay connected for updates, new drops, and exclusive offers:

•       Instagram: @RefinedClub.official

DMs are welcome, but for order-specific issues, email is always the fastest way to receive support.

Business & Collaboration Inquiries

For wholesale, partnership, or influencer/creator opportunities: support@refinedclub.com

If you have any questions not covered on our website, feel free to reach out. We are committed to making your shopping experience smooth, fast, and enjoyable.